Sign In
call centrelatest news & developments
Changes: Employees sort items in the Amazon warehouse in England. (Oli Scarff/Getty Images)
AMAZON

Amazon may threaten SA retailers

Amazon plans to move into South Africa in 2023 and the world’s biggest online marketplace might give local companies a run for their money

  • Anathi Madubela
8 min read
Nesting: Some residents of Rodrigues defy the trend of working in Mauritius or abroad by finding local employment. Photo: Guiziou Franck Hemis fr/AFP
AFRICAN DIASPORA

Can-do youth spirit invades Rodrigues island

Young Indian Ocean islanders are turning to technology and creativity to find ways to generate work at home

  • Jacques Achille
3 min read
Cascading dam capture: In areas where the taps have run dry, such as QwaQwa, people spend hours collecting water transported there by trucks. (Delwyn Verasamy/M&G)
CALL CENTRE

Free state municipality gets a paint job instead of water services

Maluti-A-Phofung council report wants former municipal manager to pay back the money he spent on communications company that was meant to establish a call centre for the QwaQwa…

  • Athandiwe Saba
3 min read
CALL CENTRE

On the frontline: The junior doctor at Mogadishu’s Covid call centre

In less than a week, 16 000 Somalis called into the government’s new coronavirus hotline. Dr Jihan Ali works there, advising callers and collecting and providing data to colleagues

  • Samira Sawlani
5 min read